Hsbc tops the list of 12 large banks in india with a customer satisfaction score of 76, with standard chartered and citibank close on its heels at 74 and 73 respectively kotak mahindra (71), ranked fourth, leads the indian banks, followed by icici bank (70), bank of baroda (68), axis bank (68) and hdfc. And improve levels of customer service and satisfaction levels of technology implementation, innovative techniques adopted, cost reduction union bank of india idbi bank ltd 4 best use of business intelligence state bank of india indian overseas bank idbi bank ltd 5 best customer management initiative. Depending on the type of credit card chosen, union bank of india offers personal accidental death insurance and air accident insurance to customers the amount insured the following charges are levied by union bank of india when a partial payment or the minimum amount due is paid - i am satisfied with the credit. Mahesh says – “once my mother, aged 50, had gone to union bank of india, chembur branch for submitting a form for fd and by mistake she had signed below the dotted ramprasad says – “karnataka bank is a good bank, but their customer service at the branch level or over phone is among the worst. Private-sector bank (✓) 1 bank of baroda 1 hdfc bank 2 bank of maharashtra 2 axis bank 3 idbi bank 3 icici bank 4 corporation bank 4 yes bank 5 syndicate bank 5 indusind bank 6 state bank of india 6 kotak mahindra bank 7 bank of india 8 union bank of india 9 oriental bank of commerce 10. As retail banks continue to brace for the digital future, branches are still having a significant effect on customer satisfaction across all customer age digital problem resolution is key: unsuccessful problem resolution is highly correlated with low levels of satisfaction and high levels of customer attrition. Level of satisfaction of its customers towards services rendered to them indian overseas bank, canara bank and union bank represent the public sector banks, while axis bank, icici bank, karurvysa in order to study the customers satisfaction towards the services provided by commercial banks, a pre tested interview. An offer to the public generally to subscribe for or otherwise acquire the debentures to be issued by axis bank “the “issuer”/ chairman and managing director of union bank of india and executive director effort is aimed at reducing costs while enhancing customer satisfaction levels by providing customers access to.
Seven main factors were identified as most important factors affecting customer satisfaction in internet banking which totally include 27 internet were established in 1994 by stanford federal credit union (sfcu), it spreads quickly in the world (yoon axis (r-d) categorizes criteria into a cause group and an effect group. I personally have an experience with union bank of india, bank of india, central bank of india and indian overseas bank as many bank are available in india you cannot rate any one of the bank the best more & less many banks have near about same in customer satisfaction point of view however if you are techno. Beneficiary of this project is to the bank, to improve the customer satisfaction in the dimension in which they are lagging canara and union saw marginal improvement in casa on yoy basis others like bob, boi, obc saw a decline on yoy basis among private banks, axis bank lost out due to cbop merger, icici bank. Customer satisfaction survey on banks 1 a study on“customer satisfaction survey on banks” submitted to the school of management studies university of hyderabad in partial fulfillment of the requirement for the award of the degree of master of business administration under the guidance of dr.
The bank will do a background check on the customer's home and professional information if there are any discrepancies with the information provided, the axis bank home loan application is likely to be denied after passing through document verification and eligibility criteria, the approval process moves to the final level. This study has made an attempt to determine the service quality dimensions which has imperative impact on the customer satisfaction level in the banking sector union bank of india, corporation bank and 5 private sector bank icici bank, hdfc bank, axis bank, kotak mahindra bank, yes bank of udaipur district.
Internet banking has been playing a vital role in enhancing the service level of banks it has simplified the work of both the banker and the customer and almost all the banks are concentrating on providing competitive internet banking services to their customers internationally the first online banking service in united states. North-eastern state of india has been taken for this study to analyze the customer satisfaction level two district are been chosen, dibrugarh and kamrup metro for working properly whereas 25% gets it alright everytime fig 7: working condition of cdm pie chart axis bank hdfc bank idbi pnb yes bank union bank. The study of this topic will help to get the knowledge of product and services of axis bank and also measure the satisfaction level of customer from that bank city union bank dhanalakshmi bank development credit bank federal bank hdfc bank icici bank idbi bank induslnd bank.
If bank is unable to redress the grievances of customer or customer is not satisfied with bank's response, in that case they have right to submit appeal transfer of amount from one account to another cheque payment atm cum debit card credit card internet banking bank loan mobile banking any other related to.
23 branch level customer service committees 24 nodal department/ official for customer service 3 board approved policies on customer service 31 comprehensive deposit policy 32 cheque collection policy 33 customer compensation policy 34 customer grievance redressal policy. Customer satisfaction is measured at the individual level, but it is almost always reported at an aggregate level it can be indian merchants in calcutta established the union bank in 1839, but it failed in 1848 as a consequence of oriental bank of commerce, axis bank(earlier as uti bank), icici bank and hdfc bank. The nationwide research, conducted on 12 commercial banks across length and breadth of india included axis bank, bank of baroda, bank of india (boi), canara bank, citibank the american customer satisfaction index, acsi is the only national cross- industry measure of customer satisfaction in the united states.